Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us first at hello@adaptogenritual.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@adaptogenritual.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@goldenpeaklegacy.com.
Any claims for damaged, or defective products must be submitted within 30 days of receiving the product.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
Claims deemed to be an error on our part will be covered at our expense and will be either replaced or fully refunded.
If you or your customers notice an issue with a product or anything in the order that seems incorrect, please contact our customer support team at hello@adaptogenritual.com with:
- A clear photograph of the product and packaging
- A brief explanation of the issue
We will review the request and notify you of the approval or rejection of your claim.
If approved:
- A replacement will be shipped within 3 business days, or
- A refund will be issued to your original payment method within a few business days
Replacement / Refund Exemptions
We do not offer refunds, credits, or replacements in the following cases:
Incorrect Address
If an incorrect or incomplete address is provided during checkout, the customer is responsible for any reshipping costs.
Unclaimed Orders
Orders that are not claimed and returned to the sender may be reshipped at the customer’s expense.
Buyer’s Remorse
Due to the nature of our products, all sales are final. We do not offer refunds for change of mind.
Customs & Import Fees
Customs duties and import taxes are the responsibility of the customer. Orders returned due to unpaid fees are not eligible for a refund.
Order in Production
Once an order has been confirmed and is in production, it cannot be modified, cancelled, or refunded.
Delivery Issues Caused by the Recipient
If a package cannot be delivered due to incorrect information, refusal, or failure to pay required duties or taxes, it may be returned or destroyed by the carrier. In such cases, no refund or replacement will be issued.
Late or Missing Refunds
If you have not yet received your refund, please first check your bank account or payment method.
If necessary, contact your credit card provider or financial institution, as processing times may vary.
If you have done all of this and still have not received your refund, please contact us at hello@adaptogenritual.com for assistance.
Legal Notice
This policy shall be governed and interpreted in accordance with the English language
